Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions Why would I use the EAP? Everyone has times of worry about work, family, or some situations in their personal lives. Associated stress levels vary and occasionally you may feel overwhelmed. An emotional overload can easily interfere

Member Services

Member Services

Sapphire Resource Connection Member Services Portal Use the links below or the ‘Member Services’ menu to access specific content.  If you need immediate assistance please call (866) 767-9511. Frequently Asked Questions (FAQ) SRC Counselor List Helpful Reading EAP Online Newsletter

Workplace Services

Workplace Services

Workplace Services provides professional guidance, when it counts, and aid for managing today’s challenging and increasingly fast-paced organizations and job sites. The scope of everyday issues confronting employers, managers and executives has grown exponentially over time. In direct response, Sapphire

Quality Service

Sapphire Resource Connection is an excellent resource for employees and supervisors within the organization to access assistance for issues that they face. Access to these services allow employees to improve coping skills, job performance and to maintain an overall healthy work environment.

Renee Joachim Confederated Salish and Kootenai Tribes

MMIA is a self-funded health pool for employees of cities and towns across Montana. After experiencing a myriad of frustrations from our prior Employee Assistance Program (EAP) vendor, responsiveness, reliability, adn quality service were top-of-mind when seeking a replacement. We selected SRC and began utilizing their EAP services in July of 2023. To say that SRC has fulfilled these objectives in an understatement. There are multiple examples of President John Parsons and his team going above and beyond expectation to help our participants....It is clear in working with SRC that they genuinely care about their mission and helping those in need. They are not a revolving door of unresponsive account reps, but a dedicated team working with us every step of the way. Often it is literally the President of the company picking up the phone to call and understand where they can help and working on the situation immediately.

Amanda Clark Montana Municipal Interlocal Authority

The JPT has clients located across Montana and Wyoming and when searching for an EAP almost 12 years ago, we selected Sapphire Resources for handful of reasons, but one key reason was that they are Montana based company and we felt it was important to keep our service model local....John and his team have provem since then that we made the right decision based on the feedback of our membership. Sapphire Resources has a statewide network of EAP counselors that have been able to meet every need of JPT members. Whether it is a face-to-face or telehealth interaction, our membership knows they can always receive the care they need. If an unfortunate situation happens within one of our communities, Sapphire is the first to reach out and seeif they can deploy their team to help support our members and the communities they live in.

Shane Heigis Joint Powers Trust

Counselor Corner

All inquiries will be answered confidentially with 24 hours

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Quarterly EAP Online Newsletter

Quarterly EAP Online Newsletter

Quarterly EAP Online Newsletter – Welcome to Healthy Exchange …your quarterly online newsletter from Sapphire Resource Connection, your Employee Assistance Program (EAP). Each issue provides information to help you better deal with personal, family or work-related concerns. –  Healthy Exchange

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1 in 5 U.S. adults experience mental illness in each year

National Alliance on Mental Illness


EAPs save companies an average of $2,000 – $3,500 per employee each year in reduced absenteeism and presenteeism

2020 Workplace outcome suite report